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**NEW POLICY** - Deposits required for Peak Period & advance bookings

12/02/2016 13:40

To all our valued clients:

Unfortunately we have had to introduce a deposit requirement for peak period bookings and bookings made over 6 months in advance.

We now require a 50% deposit up front before any booking is confirmed for the Easter & Christmas/New Year periods, and for all advance (over 6 months in the future) bookings.

This is due to a LOT of people simply not showing up for Christmas/NY & Easter and for bookings made well in advance last year. Sadly most of these people were existing customers (we don't take new customers over peak periods, no matter how lucrative the booking is) who know how busy we get and whom we thought would be more considerate of us and each other. 

We have always had a few no-shows but the number has steadily increased over the last few years - this in turn means that we are unable to help as many of our clients as we would like to over these busy times as we can't rebook with zero notice and we have already had to direct them elsewhere or turn them away by the time we realise a booked customer is not showing up :-(

We do understand that plans change and bookings need to be cancelled sometimes and
we are more than happy to refund the deposit in full as long as we receive notice of cancellation at least 48 hours prior to the booking commencing.

We apologise for having to take this step but hopefully it will benefit more of our customers in the long run as we can fill cancellation spots with enough notice!

Thanks for your understanding and co-operation :-)
Leigh & Claire